Effective Date: March 30, 2025

Introduction

We, Smith OT Solutions, LLC are committed to protecting the privacy of our users and customers. This Privacy Policy explains how we collect, use, and share your personal information when you interact with our website, services, or products. By using our services, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of personal information:

Contact Information: Name, email address, phone number, and physical address.

Payment Information: Credit card details, billing address, and other payment information.

Demographic Information: Age, gender, location, and other demographic data.

Other Information: Any other information you choose to provide to us, such as through customer service inquiries or surveys.

How We Use Your Information

We use your personal information for the following purposes:

Providing and Improving Our Services: To operate our website, fulfill your orders, and improve our services.

Communicating with You: To respond to your inquiries, provide customer support, and send you updates or promotional materials.

Personalization: To personalize your experience on our website and tailor our communications to your interests.

Analytics and Research: To analyze user behavior and improve our services.

Marketing: To send you marketing materials and promotions, subject to your consent.

Legal Compliance: To comply with applicable laws and regulations.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. We use industry-standard security technologies and procedures to safeguard your data.

Third-Party Sharing

We may share your personal information with third parties in the following circumstances:

Service Providers: We may share your information with third-party service providers who help us operate our business, such as payment processors, email marketing providers, and shipping companies.

Your Rights

You have the following rights regarding your personal information:

Access: You can request access to the personal information we hold about you.

Correction: You can request that we correct any inaccurate or incomplete information.

Deletion: You can request that we delete your personal information.

Opt-out: You can opt-out of receiving marketing communications from us.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at [email protected]

Changes to This Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and will notify you of any material changes by email or other means.